We strive to process and deliver orders quickly and accurately. Most orders are shipped within 24 hours with the exceptions of holidays and weekends.
Typically, items priced over $50 ship UPS or FedEx ground for free to the Lower 48 States.* Overweight, large or special orders may incur additional freight charges.
Most products ship Signature Required, requiring an adult signature upon delivery. If a shipment is refused or undeliverable, the customer is responsible for any additional handling charges and restocking fees. We are not responsible for addresses deemed undeliverable or packages redirected for pick-up at an alternate location by the carrier.
As the responsible party, UPS and FedEx maintain the option to require a signature at the time of delivery, regardless of the recipient’s requests. Pure Addiction Diesel Performance is not liable for damaged or lost orders.
International shipments are those made outside the lower 48 United States. International shipments are subject to shipping quotes and approval from the customer of the shipping amount before we will ship the product. We reserve the right to cancel an order and issue a full refund for shipments not covered in our normally serviced area. Customers are responsible for all duties, taxes and fees for International shipments. Any uncollected fees will be charged to the customer and cannot be refunded. As our customer, you agree to this policy by purchasing with Pure Addiction Diesel Performance.
Most new, unopened, factory-sealed merchandise can be returned within 30 days of shipment.
Electronics are typically final sale and cannot be returned. Please inquire if your specific item is returnable.
Used, damaged or altered items are non-returnable; no exceptions. Please contact the manufacturer directly for warranty issues.
Pure Addiction Diesel Performance will not be held responsible for incorrect items shipped after 30 days.
Upon receipt of your return, the item is inspected, and the refund process begins. Restocking fees may be deducted from the total refund amount. Please inquire regarding fees prior to initializing a return. Some parts have a required restocking fee based on manufacturer policies. Your refund will process within 14 business days.
All cores are due within 30 days of purchase and must follow our guidelines. Please contact Pure Addiction Diesel Performance with questions on those guidelines. Once your core return has been processed by the manufacturer, you will receive credit to original payment type. After 30 days of purchase, cores returned in good condition may be eligible for partial in-store credit or an original payment refund less a 25% late fee. Expired cores in usable condition that are over 90 days from date of purchase may be eligible for a partial in-store credit only, less a 25% late fee.
The customer is responsible for all core return shipping back to the manufacturer. Insurance and tracking are required to verify core arrival at the manufacturer. The manufacturer will inspect all cores, and credits are issued based on their findings. If a core is unbuildable, they will adjust or deny your core depending. Core credits are never guaranteed. Pure Addiction Diesel Performance is not responsible for delayed credits, damaged, or lost cores.